I get to coach individuals and teams when they are really struggling. But when a manager asks me to find ways to help their team to be ‘more resilient’ alarm bells go off in my head. In my experience, what they mean is, “These people aren’t performing the way I need them to. Make them do the work I’m giving them without complaining, please. They need to stop crying, stop snapping and stop going off sick every 5 minutes. Give them some training so they understand how impor